Refund & Cancellation Policy

1. Fair & Transparent Policy

At Freelancing with Lokesh, I believe in 100% transparency, clear expectations, and client satisfaction. Because website design, custom software development, and SEO are customized digital services requiring dedicated labor and hours, refunds are governed by the milestone guidelines below.

2. Cancellation Before Work Commences

If a client decides to cancel a project within 48 hours of paying the initial deposit and before any wireframing, architecture planning, or design development has started, a full refund (minus 5% payment gateway processing fees) will be issued within 5–7 business days.

3. Cancellation During Development (In-Progress)

If a project is cancelled while in active development:

• The upfront deposit covers the research, wireframing, and initial development hours already invested and is strictly non-refundable.
• The client will not be billed for the remaining final balance.
• Any work completed up to the date of cancellation will be delivered to the client upon written request.

4. Post-Delivery & Live Launch

Once a website is approved on the staging server, the final balance is settled, and the files/database are deployed to the client’s live hosting server, no refunds are provided.

To ensure 100% peace of mind, every project includes 30 days of free post-launch support to fix any bugs, technical issues, or minor adjustments at zero additional charge.

5. Monthly SEO & Maintenance Retainers

Monthly recurring plans (SEO packages, website maintenance, security monitoring) may be cancelled at any time with a 15-day written notice before the next billing cycle. No further charges will be made once notice is received.

6. Refund Inquiries

To request a cancellation or clarify refund terms, please reach out directly:

• Email: freelancingwithlokesh@gmail.com
• Phone / WhatsApp: +91 9717843010
• Address: Delhi NCR, India